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Noticeboard

 The surgery will be closed at 1pm on Thursday 12th September.

If you need medical assistance please ring 111 or Evenwood Medical Practice on 01388 832236.

Flu Vaccinations coming soon

Change of opening times for Evenwood Branch Surgery

As from 1st September the branch surgery at Evenwood will be closed on Friday

The opening times are Monday 4pm to 5pm and Wednesday 8.30am to 9.30am

The surgery at Cockfield will be open all day Friday 8.30 am to 6pm

We apologise for any inconvenience caused

From 1st July you will be able to book an appointment to be seen by an Emergency Healthcare Practitioner or Healthcare Assistant on Saturday and Sunday at the Extended Hours Clinic at Bishop Auckland General Hospital. These clinics are run by the Durham Dales Health Federation and need to be booked by phoning our receptionists.

Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling

Medication Supply and Brexit - click hereMedication Supply and Brext

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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