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Noticeboard

From 1st July you will be able to book an appointment to be seen by an Emergency Healthcare Practitioner or Healthcare Assistant on Saturday and Sunday at the Extended Hours Clinic at Bishop Auckland General Hospital. These clinics are run by the Durham Dales Health Federation and need to be booked by phoning our receptionists.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling

Medication Supply and Brexit - click hereMedication Supply and Brext

Complaints

We are a small rural practice and we aim to provide a high standard of individual care at all times.  If you have any suggestions on how we can improve the service we offer please do not hesitate to tell us.  We have a Patient Participation Group if you would like more details please contact the Practice Manager.

If on the the other hand you have a complaint then please address it as soon as possible to the Practice Manager, Ms April Futter.  We will investigate the complaint fully.  A copy of the Practice Complaint Leaflet is available on line or from Reception.

If you feel you can not raise your complaint with the surgery you can contact

Healthwatch - Healthwatch News Bulletin

 or  ICAS on 0808 802 3000

North East NHS Independent Complaints Advocacy

The Executive Centre

Cuthbert House

City Road

All Saints

Newcastle Upon Tyne      NE1 2ET


 Complaints and Comments Leaflet Click here

 



 
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