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  • Repeat prescription requests can still be posted through the door and will be collected daily.
  • Medication will need to be collected from Cockfield Surgery.If you are unable to collect your medication please contact the surgery to ask about the volunteer delivery service



On line appointment booking for face to face appointments has been postponed due to the Coronavirus outbreak. You can book a telephone triage appointment on line, use Econsult or ring the surgery. Your request for an appointment will be triaged by the GP to assess whether or not you need to come into the surgery to be seen.  All GPs have been requested to move to digital appointments where possible. Please read the additional corona virus symptom information. Thank you for your anticipated co-operation and support during this difficult time


What to do if you have symptoms 

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home

From 1st July you will be able to book an appointment to be seen by an Emergency Healthcare Practitioner or Healthcare Assistant on Saturday and Sunday at the Extended Hours Clinic at Bishop Auckland General Hospital. These clinics are run by the Durham Dales Health Federation and need to be booked by phoning our receptionists.

Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling

Medication Supply and Brexit - click hereMedication Supply and Brext

Carers Support

Content Supplied by NHS Choices

A Carer is someone who, without payment, provides care and support to a partner, disabled child, relative, friend or neighbour who could not manage without their help.  You may help with their personal care, provide emotional or practical support or just ensure they are safe and coping.  You many often feel isolated, overwhelmed and undervalued and as a carer YOU ARE IMPORTANT.

  What is Carer Support?

  One to one support, advice and information to anyone caring for someone in County Durham.  Our service is confidential, non-judgemental and impartial.  Our Carer Support Co-ordinators can offer you a home visit, to meet up at one of our local resource bases or somewhere else.  We can offer telephone or email contact if that suits you better.  The first visit is an opportunity for you to get to know about the services out there for you and the person you care for and for us to find out about your caring role.  This will help us to understand and support you now and in the future. Our aim is to ensure you have all the information and advice you need to make the choices you need to.

  Our ongoing support can include;

  •    Someone to listen and share how things are going
•    Information and support to access local services including the NHS and County Council
•    Help with gaining Carer related benefits
•    Support to fill in forms, gain grants and other funding
•    Support at meetings to ensure your views are heard
•    Advice and support to improve your health and wellbeing
•    Courses and training
•    Opportunities to meet other Carers for peer support
•    Opportunities to influence this organisation and the development of public sector services         for  you and the person you care for
•    Counselling
•    Access to funding to take a break
•    Planning for the future and support for emergencies

Our support can be as much or little as you feel you need.  Ideally we want to be involved with people at an early stage of their caring journey to give them access to the right support to prevent a crisis.

  Contact Us
TEL: 0300 005 1213
TEXT:  07624 818 403

  Durham County Carers Support aims to improve the health and wellbeing of Carers caring for someone in County Durham by providing practical and emotional support, advice and information.

  Are You a Carer?

If you are please let us know - we may be able to help you

Durham County Carers Support: Claire's Story with subtitles

An introduction to the vital work of Durham County Carers Support, and a true story. With subtitles.

There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Family Action - The Bridge Young Carers Service

Family Action - The Bridge Young Carers Service is  for children and young people between 5 and 18 years of age, with caring responsibilities living in County Durham. For more information or advice please contact Family Action - The Bridge Young Carer's Service on 0191 383 2520, or email

Young carers video

Family Action, The Bridge Young Carers project have created a new video to highlight the support available to Young Carers.

yc poster

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website