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Noticeboard

DUE TO THE CORONAVIRUS OUTBREAK THE STAINDROP BRANCH SURGERY WILL TEMPORARILY CLOSE FROM MONDAY 6TH APRIL

  • Repeat prescription requests can still be posted through the door and will be collected daily.
  • Medication will need to be collected from Cockfield Surgery.If you are unable to collect your medication please contact the surgery to ask about the volunteer delivery service

THE EVENWOOD BRANCH SURGERY REMAINS CLOSED

THE TELEPHONE LINES ARE EXTREMELY BUSY PLEASE ONLY PHONE IF YOU NEED TO PLEASE VISIT THE NHS CORONAVIRUS WEBSITE FOR INFORMATION

On line appointment booking for face to face appointments has been postponed due to the Coronavirus outbreak. You can book a telephone triage appointment on line, use Econsult or ring the surgery. Your request for an appointment will be triaged by the GP to assess whether or not you need to come into the surgery to be seen.  All GPs have been requested to move to digital appointments where possible. Please read the additional corona virus symptom information. Thank you for your anticipated co-operation and support during this difficult time

Coronavirus

What to do if you have symptoms 

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home

From 1st July you will be able to book an appointment to be seen by an Emergency Healthcare Practitioner or Healthcare Assistant on Saturday and Sunday at the Extended Hours Clinic at Bishop Auckland General Hospital. These clinics are run by the Durham Dales Health Federation and need to be booked by phoning our receptionists.

Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling

Medication Supply and Brexit - click hereMedication Supply and Brext

Complaints

We are a small rural practice and we aim to provide a high standard of individual care at all times.  If you have any suggestions on how we can improve the service we offer please do not hesitate to tell us.  We have a Patient Participation Group if you would like more details please contact the Practice Manager.

If on the the other hand you have a complaint then please address it as soon as possible to the Practice Manager, Ms April Futter.  We will investigate the complaint fully.  A copy of the Practice Complaint Leaflet is available on line or from Reception.

If you feel you can not raise your complaint with the surgery you can contact

Healthwatch - Healthwatch News Bulletin

 or  ICAS on 0808 802 3000

North East NHS Independent Complaints Advocacy

The Executive Centre

Cuthbert House

City Road

All Saints

Newcastle Upon Tyne      NE1 2ET


 Complaints and Comments Leaflet Click here

 



 
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