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Coronavirus

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Tell 111 about any recent travel and any symptoms you have.

 

From 1st July you will be able to book an appointment to be seen by an Emergency Healthcare Practitioner or Healthcare Assistant on Saturday and Sunday at the Extended Hours Clinic at Bishop Auckland General Hospital. These clinics are run by the Durham Dales Health Federation and need to be booked by phoning our receptionists.

Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling

Medication Supply and Brexit - click hereMedication Supply and Brext

Latest News

Coronavirus

Call 111 now if you've been:
  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Tell 111 about any recent travel and any symptoms you have.

RPOS – Repeat Prescription Ordering Service

Physiotherapy Self Referral

If you feel that you are suffering from a musculoskeletal complaint that could benefit from Physiotherapy, you are now able to make a direct referral to the County Durham Integrated MSK Service (CD IMS). This offers patients greater choice and faster access to hospital services without the need to visit your GP.

Please click on this link cddft Physio Self Referral

Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

 

When your GP Practice is closed ring 111

Patients urged: ‘Talk Before You Walk’ when your GP practice is closed

 

Patients across Durham Dales, Easington and Sedgefield have been reminded to ‘Talk Before You Walk’ when in need of care when their GP practice is closed.

 

By phoning NHS 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another surgery nearby called a Primary Care Service or a hub.

 

Primary Care Services are available across the area.

 

GDPR Important Information 

How we use your medical records

Care Navigation - New ways for your local GP practice to help you get to the right support.

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.

Throughout June and July, your GP practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn’t the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) or a Nurse Practitioner (who can examine, diagnose and prescribe) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

 So shortly, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little bit about why you are calling. You don’t’ have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using ‘Care Navigation’ to help.

SELF CARE CAMPAIGN see latest news

For minor illnesses have you thought about talking to your pharmacist and buying what you need?

Prescribing readily available medication like paracetamol costs the NHS millions every year, adding unnecessary strain to local GPs and the NHS. Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket.

Before you call a GP, talk to your pharmacist. You don’t need an appointment and for most minor illnesses it’s faster and easier.

If you take care of the little things, your NHS can keep taking care of you

Aches and Pains Patient Information

How to Make An Appointment Patient Leaflet click here

Get Well Soon without Antibiotics click here to view the leaflet

Antibiotic Guardian

NHS Child Health App
NHS Child Health App

Medical advice at your fingertips for parents

Parents and carers can now find NHS advice at their fingertips to help them look after their childs health.  The newly developed parenting app gives easy to understand guidance on common childhood illnesses, recognising when your child is unwell, and advice on when and where to seek further treatment.

The app, which is also available as a booklet, has been created by healthcare professionals across the region as part of the North East Urgent and Emergency Care Network.  The booklet and app contains everything from oral health, upset tummies and diarrhoea to advice on bumps and bruises.

Download the app now, available on Google Play and the App Store by searching the NHS Child Health or view the booklet online at http://www.necsu.nhs.uk/wp-content/uploads/2016/09/NHS-LAYCH-ONLINE.compressed-1.pdf

Register for Patient On Line Access

Patient Online will help you to take greater control of your health and wellbeing by increasing online access to services.

 Patient on line access poster.pdf

Patient Information Leaflet - click here Patient On Line Leaflet

Cancer Information and Support Centre

The Cancer Information and Support Centre at Bishop Auckland Hospital provides a free and confidential drop in service for anyone affected by cancer, either as a patient, family member or carer. We offer information on a wide range of cancer related topics, financial and welfare advice, a bra fitting service and advice on headwear for cancer patients.

Our team can help you access counselling services and local support groups.

Most importantly we offer a cup of tea, a friendly face and the opportunity to talk over any problems that you may be having.

Our Centre is in the Outpatients Department at Bishop Auckland Hospital with easy access. Call on 01388 455230

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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