Changes from Monday 19th July 2021;

  • Face masks should continue to be worn when attending the surgery for appointments.
  • We will continue to limit the number of patients in the surgery at any time.
  • Both telephone and face to face appointments will be offered.
  • Staindrop Branch Site will re-open on a Monday, Wednesday and Friday. Please see 'opening times' for more information.
  • Evenwood Branch Site will remain closed.
Repeat Prescription Requests

We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances.  We encourage you to register  and use the online service or you can drop your prescription off at your local branch or send by post.

Care Navigation - New ways for your local GP practice to help you get to the right support. The Receptionist may ask you a few questions to help navigate you to the best person, they wont try to diagnose your problem but you may need to tell them a little bit about why you are calling.

General Practice Data for Planning and Research (GPDPR) Service;NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers. 

The data collection will begin on 1st September 2021.  

More information about the service can be found on NHS Digital's website.

We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.

Opting out

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.

The type 1 opt-out form can be accessed here;

Type 1 Opt-Out Form


When We Are Closedclosed_sign

-     If you need medical help fast but it’s not an emergency call 111

-     If it’s a life-threatening emergency call 999


NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles 
  • NHS 111 is available 24/7, every day of the year


When to call 111

You should call 111 when:

·    you think you need to go to A&E or to another NHS urgent care service

·    your GP surgery is closed and you need healthcare advice

·    you don’t know who to call for medical help.


When to call 999

Call 999 for life threatening emergencies such as:

·    Major accident or trauma

·    Severe breathlessness

·    Severe bleeding

·    Loss of consciousness

·    Severe chest pain.


Out-of-hours services are provided during the following periods when the surgery is closed: 6pm to 8am 


During normal practice opening hours, the practice remains your first point of contact for all routine requests.


For more information about NHS 111, please read the frequently asked questions 




When your GP practice is closed DDHF provides extra appointments at weekends and in the evening. Patients can access these appointments by calling the surgery or 111 if the surgery is closed

Trained staff will ask the nature of the issue and work out the best person to see you, and schedule an appointment at the ‘hub’ at Bishop Auckland Hospital.  This service is available 7 days a week, after 6pm on weekdays and up to 8pm on weekends. The service is staff by DDHF nursing team, who have access to a patient's record through the out of hours unit.

Not everyone will need to be seen by a GP, or at all. In some cases a Nurse Practitioner will see patients, or signpost them to a local pharmacist for advice and over the counter medication.

For more information click on this link


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website